House of RattanLocation
18W375 Roosevelt Rd
Lombard, IL 60148
GPS users use
1205 E. Roosevelt Rd,
Monday - Wednesday
Friday & Saturday
Home> Frequently Asked Questions
What is rattan?Rattan is a member of the palm family and grows primarily in Southeast Asia. It is an anomaly to a tree. Where a tree grows from small to large and has growth rings, rattan has growth nodules for each season. It can grow up to 300 feet in height before it is harvested and sent to factories that produce the furniture. It is an extremely durable wood that can be easily bent to make the very unique styles that makes rattan furniture so special.
What is wicker?Wicker is best described as anything that is woven. Natural wicker can be made from rattan or any wood type products that are small and easily woven. These are usually woven on rattan frame. Synthetic wicker made from resins and woven on aluminum frames is also available allowing this wicker to be used totally outdoors.
How long will it last?Rattan or natural wicker furniture can last for years. If used indoors, it is not unusual for it to last 20 - 30 years +. Cushions last from 5 - 15 years depending on usage and exposure and can be easily replaced, by House of Rattan, at a fraction of the cost of buying new furniture. Synthetic wicker also will last for many years and its cushions can also be replaced.
What options can I get - can I customize?You can always purchase the floor samples the way we show in the store. However, you can always special order your furniture allowing you to select the finish on the rattan and the choice of hundreds of fabrics for the cushions. Dining tables can also be chosen in the diameter or length that will best fit your needs.
If I order, how long will it take?Depending upon which of the many companies that House of Rattan represents, delivery of custom orders can be completed anywhere from 1 week and up to 8 - 10 weeks. Again, this depends on the company that you choose.
What is the guarantee?Regardless of the company you choose, House of Rattan will Guarantee your furniture to be free of defects for a period of one year. Some of the companies will guarantee their frames for up to three years.
Are cushions included?We include cushions in the price of all of the furniture we display, unless specifically noted. In this case, cushions are available at an additional charge.
Is there a designer service available?House of Rattan staff in Lombard IL, a west suburb of Chicago, is extremely talented in their ability to assist you in selection of furniture geared to your needs. It is best if you can bring in measurements of your room or any colors or floor treatments that you plan to use. Since we have so many options, we feel that we can assist you best in our store, thus we do not make house visits.
Do you make replacement covers and cushions?House of Rattan can make replacement covers and cushions for any type of furniture. We have an extensive selection of fabrics to choose from or you can supply your own material. It is best if we have your old cushions as samples to use for measurement. However, if you supply the measurements, we can make the cushions to your specifications.
Can I use this furniture outdoors?We sell both indoor and outdoor rattan and wicker furniture.
Do you deliver?House of Rattan delivers to the Chicagoland area as well as southern Wisconsin, northeast Indiana, and western Michigan. Our employees deliver your order in our own vehicles and are trained on how to place and set up your order. If you wish the furniture to be delivered outside our delivery area, orders can be shipped to anywhere in the world. We do an exceptional job for our local customers that have second homes in Florida and Arizona. In the past, we have successfully shipped orders all over the Caribbean, Hawaii and Central America.
How do I care for rattan or wicker furniture?Treat it as you would any other furniture you own. Good polishes and professional fabric cleaning are best. Some fabrics are more durable and can be dry cleaned, or in some special cases, carefully machine washed.
What are your hours?We are open 7 days a week, Monday - Saturday 10:00 - 5:30, Thursday till 8:00 PM, Sunday 12:00 - 5:00 PM. We are closed on major holidays.
How do I find you?Our address is 18W375 Roosevelt Rd. Lombard IL 60148. Lombard is a west suburb of Chicago. We are located 2 miles west of Route 83 and 4 miles east of I-355, between Summit and Myers Rd. For additional directions, please click here or call us at 630 627 8160.
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